Sutherland
Customer Service Representative
Cairo, Cairo Governorate, Egypt · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSutherland
- LocationCairo, Cairo Governorate, Egypt
- Work styleOn-site
- Employment typeFull-time
- Employer posted
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.
Main Responsibilities
- Provide friendly and efficient customer support via phone, chat, or email
- Handle inbound and outbound communications while meeting performance goals
- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and escalate complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly
Required:
🎓 High school diploma or equivalent
🌍 B2+ English communication skills (minimum)
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)
Show full description
Core Competencies:
💬 Communication: Clear, professional, and empathetic interaction
🤝 Empathy: Ability to understand and respond to customer needs
✅ Ownership: Taking responsibility for issues until resolution
⏳ Time Management: Prioritizing tasks and meeting deadlines
🧩 Problem Solving: Identifying solutions in a timely and effective manner
🔄 Adaptability: Thriving in a fast-paced and changing environment
All your information will be kept confidential according to EEO guidelines.
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At a glance
- Work styleOn-site
- Employment typeFull-time
- Employer posted
- Added to ROLIVA
- Last checked