TSYS
Customer Service Representative
KOWLOON, , CHINA · Hybrid · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerTSYS
- LocationKOWLOON, , CHINA
- Work styleHybrid
- Employment typeFull time
- Employer posted
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our evolving Hong Kong Customer Care Center team and help shape the future of global commerce.
What you’ll own
- Handle inbound and outbound merchant calls, resolving inquiries related to authorization, payments, statements, and account maintenance with a high first-call resolution rate
- Build strong merchant relationships by delivering consistent, professional, and personalized one-stop service experiences
- Collaborate with internal teams to identify and implement timely, effective solutions for merchant issues
- Maintain up-to-date product and process knowledge to ensure accurate, compliant, and efficient support
- Contribute to customer experience improvements by sharing feedback and participating in call center initiatives
Show full description
What you’ll bring
- Minimum 1 year of customer service or call center experience, with proven ability to meet service KPIs (e.g., response time, resolution rate, customer satisfaction)
- Fluency in English and Mandarin (spoken and written) to communicate effectively with overseas banks and merchants
- Strong communication skills with excellent telephone etiquette and a professional, customer-focused approach
- Demonstrated ability to remain calm under pressure, multitask, and resolve issues efficiently
- Willingness and flexibility to work shifts, including weekends and public holidays
It’s a bonus if you have
- Experience in payment processing, banking, or financial services environments
- Prior exposure to CRM or call center systems and performance dashboards
- Ability to speak Cantonese or additional languages
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Work styleHybrid
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked