ALS
Customer Service Specialist
Italy · Work style not stated
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerALS
- LocationItaly
- Work styleWork style not stated
- Employer posted
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Role objective
The successful candidate will be responsible for managing customer relationships and coordinating requests relating to environmental testing services. The role will ensure effective interaction between customers, the laboratory, and the relevant internal departments, while guaranteeing service quality, compliance with agreed timelines, and an effective flow of information.
Main responsibilities
- Manage customer requests and provide information about environmental testing services.
- Understand customer requirements and direct them to the appropriate internal departments.
- Coordinate activities related to customer requests and assignments.
- Monitor timelines, priorities, and the progress of activities.
Show full description
- Coordinate communication between customers, the laboratory, and the other departments involved.
- Provide customers with timely updates on the status of activities.
- Manage any issues, specific requests, or critical situations, contributing to their resolution.
- Identify potential delays and support the definition of appropriate solutions.
- Maintain ongoing and professional relationships with customers.
- Support the planning and organization of activities in line with agreed deadlines.
Requirements
- Experience in the environmental testing sector.
- Previous experience in Customer Service, customer management, operational coordination, or project management; alternatively, experience gained within a laboratory environment.
- Knowledge of laboratory processes and environmental testing services.
- Good planning, coordination, and activity-monitoring skills.
- Ability to manage priorities, deadlines, and different stakeholders.
- Excellent communication and interpersonal skills.
- Strong customer focus.
- Good listening, organizational, and issue-management skills.
- A problem-solving mindset and the ability to balance customer needs with the laboratory’s operational requirements.
Personal skills
- Project management and operational coordination.
- Organization and priority management.
- Monitoring of activities, deadlines, and progress.
- Clear and effective communication.
- Customer orientation and empathy.
- Accuracy and reliability.
- Autonomy and proactivity.
- Flexibility.
- Ability to manage critical situations
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employer posted
- Added to ROLIVA
- Last checked