Solenis
Customer Service Specialist III | Campinas/SP
Brazil · Hybrid · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSolenis
- LocationBrazil
- Work styleHybrid
- Employment typeFull time
- Employer posted
Posição:Customer Service Specialist III
Localidade de Trabalho:Campinas/SP
Modalidade de trabalho : Híbrido
Main Activities:
Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.
Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to ensure complete customer satisfaction.
Address customer concerns with an ownership mindset to identify root causes and communicate with key stakeholders to prevent similar issues.
Key Responsibilities:
Serve as the primary point of contact for the Sales Team regarding all matters related to the order and distribution process.
Process orders promptly and record any special instructions.
Provide accurate and timely daily reports to ensure the order-to-cash process is fulfilled.
Show full description
Actively participate in relevant meetings to identify ways to improve service for internal and external customers.
Technical Requirements:
Fluency in English with excellent written and verbal communication skills.
High school diploma or equivalent; college degree and/or bachelor's degree preferred.
Over 5 years of relevant professional experience in Customer Service and/or Account Management preferred.
Computer proficiency (SAP, Salesforce, Microsoft Office, Gmail, and Google Docs).
Ability to be punctual and work full shifts.
Access to high-speed internet for occasional remote work.
Ability to work on local holidays to support North American business operations.
Behavioral Requirements:
Proactivity
Assertive communication
Organization and discipline
Ethical conduct and Integrity
Sobre a Solenis
Somos uma indústria química que diariamente se propõe a resolver desafios complexos no tratamento de água, melhoria de processos e de higiene para clientes nos mercados de consumo, industrial, institucional, alimentos e bebidas e água de piscinas e spas, por meio de pessoas, experiência e tecnologia. Somos líderes globais na produção e aplicação especialidades químicas com foco no fornecimento de soluções sustentáveis para setores com uso intensivo de água, incluindo os mercados de consumo, industrial, institucional, de alimentos e bebidas, e de água de piscinas e spas.
Nossa missão é ser um parceiro e entregar valor ao resolver desafios operacionais e de sustentabilidade com as pessoas certas, a experiência certa e a tecnologia certa com soluções que ajudam a preservar os recursos naturais e promovem ambientes mais limpos e seguros
Na Solenis você encontrará um excelente ambiente de trabalho, com autonomia, desafios e oportunidades de crescimento. Valorizamos a diversidade e estamos na constante caminhada para nos tornarmos uma empresa mais diversa e inclusiva a cada dia, isso reflete-se em nossos processos seletivos.
Reforçamos que todas as pessoas são bem-vindas, independente de gênero, raça, orientação sexual, identidade de gênero, idade, deficiência ou qualquer outra característica. O (a) candidato (a) selecionado (a) deverá ter uma ética de trabalho exemplar e altos padrões de integridade.
Venha fazer parte do time Solenis!
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At a glance
- Work styleHybrid
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
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