Customer Service Supervisor

If you’re an operations leader who brings structure, accountability, customer focus, and a continuous improvement mindset, this is an opportunity to make an impact with a global science company known for innovation and meaningful work.

What You’ll Experience in This Role

As a Customer Service Supervisor, you’ll oversee service delivery across customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution.

You’ll work closely with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to improve operational flow, remove service barriers, and help deliver consistent, high-quality support for global customers.

This role combines operational leadership, customer experience, cross-functional execution, people leadership, and continuous improvement.

What You’ll Do

Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.

Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.

Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.

Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.

Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.

Support planning an execution of talent development programmes.

Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.

Lead and support the implementation of new processes and manage change initiatives.

Supports and/or leads Health Of Organisation plans and activities

What You’ll Bring

You may be a strong fit if you have:

Minimum 5 years of experience in similar roles and 3 years in leadership positions.

Skilled in engaging, influencing, coaching, and leading cross-functional teams

Excellent at multi-tasking, communication, and presentations under time constraints.

Results-driven with a customer-first mindset and strong process and execution abilities.

Fluency in English. (C1 or above)

The Leadership Mindset We Value

You challenge the status quo and walk the talk with clarity, accountability, and consistency.

You foster collaboration and a respectful workplace where teams solve problems across functions.

You develop and harness talent while building teams that deliver strong results.

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as personal safety, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

You will be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Lead customer service operations. Improve customer outcomes. Make an impact with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.