KONE

Customer Service Supervisor

Türkiye · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerKONE
LocationTürkiye
Work styleWork style not stated
Employment typeFull time
Employer posted21 Sep 2026

At KONE, we are committed to improving the flow of urban life. We believe that great customer experiences are built by great people, supported by strong processes and a culture of continuous improvement.

We are looking for a Customer Service Supervisor to lead and develop one of our Customer Service & Administration teams.

In this role, you will be responsible for ensuring that our customer service and administration strategy is effectively implemented within your team. You will lead people, drive performance, improve customer experience, and ensure operational excellence while working in line with KONE’s processes, policies, and business objectives.

What you will do:

Lead, coach, and develop the Customer Service & Administration team, setting clear objectives and supporting continuous development.
Monitor team performance, KPIs, and SLAs to ensure operational excellence and productivity.
Foster a collaborative, inclusive, and customer-focused team culture.
Ensure compliance with KONE policies, processes, and operational standards.
Identify opportunities to improve processes, tools, and customer experience using data and customer feedback.
Ensure customer requests and complaints are handled promptly and effectively.
Lead the implementation of new processes, tools, and changes within the team.
Ensure appropriate contingency and crisis recovery plans are in place.
Manage team operations and resources effectively within budget.

Show full description

What you’ll bring:

Bachelor’s degree in Business, Commercial or Technical Sciences,
Previous experience working in a customer service, administration, operations, or related environment.
Preferably at least 2 years of people leadership experience.
Strong people management and coaching skills.
Excellent customer management and problem-solving skills.
Strong written and verbal communication skills.
Good command of English both written and spoken.
Basic proficiency in Microsoft Office and business applications.
A structured and organized approach, with the ability to prioritize and manage multiple tasks.
A data-driven mindset and the ability to turn insights into practical improvements.
A proactive approach to communication, collaboration, and change.

Why join KONE?

At KONE, you will join a global organization where people, technology, and customer experience come together.

This role gives you the opportunity to make a direct impact—not only on our customers, but also on the development and success of your team. You will work in an environment that encourages collaboration, continuous improvement, and new ideas while giving you opportunities to grow as a leader.

If you are a customer-focused leader who enjoys developing people, improving operations, and turning challenges into better customer experiences, we would love to hear from you.

Join KONE and help us create a better customer experience, one interaction at a time.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.