Customer Services Administrator

What You Will Do:

• Provides administrative support for the Customer Services Representatives. Administrative support includes, preparing invoices and other miscellaneous forms and letters.

• Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.

• Identifying issues and determining appropriate course of action for effective resolution.

• Understanding of products and services offered, providing appropriate solutions to customer queries.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

• Approximately 2+ years of experience in a customer-facing role is preferred, ideally within customer service, contract administration, financial services, collections, accounts receivable, banking, leasing, or a similar environment; however, strong candidates with transferable skills, customer focus, and a willingness to learn will also be considered.

• Strong customer focus with the ability to build positive relationships and deliver excellent service.

• Proven problem-solving skills, ability to work independently, and a proactive approach to handling customer inquiries.

• High attention to detail and accuracy when preparing customer documentation, processing transactions, and maintaining records.

• Experience working in an international and multicultural environment.

• Bachelor's degree or equivalent professional experience desired.

Languages:

• Fluent Spanish required.

• Intermediate English, with the ability to speak, write, and understand business communications.

Additional Information:

• This is an office-based position and requires daily presence at our Pozuelo de Alarcón (Madrid) office.

• This is a permanent, full-time position.

• A valid work permit for Spain or EU/EFTA citizenship is required.

• Please note that relocation assistance and payroll transfers are not available for this role.

• Compensation: Minimum annual base salary of €27,494 plus a 7% target annual bonus.

Base Minimum Pay:

€27,494.00

Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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