Customer Services Coordinator

Key Responsibilities:

Customer and Technician Support:

• A proactive approach on dealing with high volume incoming calls.
• Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Support service technicians and ensure appropriate team cover across regional service desk at peak times.
• Communications with supervisors, technician, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in a customer care or service support role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Effective communication skills
• Knowledge of processing invoices and Purchase Orders within levels of authority limits
• Analytical thinking and problem-solving abilities.
• Proficiency in using customer service software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage

• People and communication skills with a positive mindset

• Able to work with minimal supervision.
• Proficient in using Microsoft Office Suite.
• Knowledge of Inspire systems, however, training can be given.
• Right to Work status confirmed for Country of application.

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

• A fast-paced working environment

• An excellent working culture and community

• A structured induction plan with continued learning and development.

• A key role where you can make a direct contribution to our business.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.