Forward

Customer Success Engineer

New York, New Jersey · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerForward
LocationNew York, New Jersey
Work styleWork style not stated
Employer posted1 month ago

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.

Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.

Show full description

Forward is looking for a Customer Success Engineer

Do want to create a category and help build a special company?
Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.

What you’ll do:

As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base and will be remote in NY/NJ area.

Responsibilities:

Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with Forwards Platform
Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
Some travel (10%)

Requirements:

B.S. Computer Science or equivalent educational experience
5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider.
Must be willing to be traveling 10%

Experience:

Strong understanding of Networking and Security fundamentals
Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Highly Desired:

One or more of the following certificates: CCIE, JNCIE or VCDX
Experience in working for a startup company
Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
Ideal candidate will be onsite at customer location in NY

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.