Equifax

Customer Success Manager (CSM)

United States · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerEquifax
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted16 Sep 2026

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

A Customer Success Manager (CSM) is a self-starter who demonstrates an owner’s attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, and revenue expansion.

What you will do

Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service

Maintain a deep understanding of our solutions, client base, and best practices

Act as a trusted advisor and advocate for the client, ensuring success and maximum value as they adopt a new platform/service

Show full description

Educate clients on business value of solutions and application of best practices

Provide business insights through client value presentations, Quarterly Business Reviews, and other methods

Identify potential growth and upsell opportunities to expand revenue, engaging the Account Executive at the appropriate time to hand off the opportunity.

Assess customer health by monitoring product usage, reported issues, and other success metrics

Act as a liaison between internal COE teams to ensure customer needs are being met and to create solutions to client pain points; coordinating amongst technology, sales, marketing, finance, and product teams

Identify trends and relay feedback internally to appropriately address underlying issues

Provide clients full transparency on status of issues / requests from submission through resolution, working across teams and driving the escalation process as needed

Actively participate in the customer life cycle process, from prospect to renewal

Participate in CSM program development and improvement activities

Facilitate customer account changes, product set up and billing research/corrections

Work with Sales and other Learning & Development teams to facilitate customer training as needed

What experience you need

2+ years of experience in a Customer Success, Account Management, or other Client-Facing role

Bachelor’s degree (or higher) required, or the equivalent years of industry experience

Self-starting, high-energy go-getter who takes the initiative to own a problem/request and get things done

Ability to troubleshoot and solve business and basic technical problems

Ability to effectively manage daily client communications, including escalations and problem management situations

Proven ability to interface and consult proficiently and professionally with production teams, technology, sales representatives and clients to provide the total solution

Must be able to work autonomously and collaborate as part of a team

Displays passion for the customer experience and the desire to look for and uncover opportunities to improve customer satisfaction

Ability to travel occasionally (up to 25% of the time)

What could set you apart

Possesses strong analytic skills; process improvement and project management capabilities a plus

Excellent verbal and written communication skills, including formal as well as informal client and internal presentations

Exhibits confidence and is calm under pressure

#LI-JD1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St. Louis-Clayton

USA-Missouri-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time

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