Veeva

Customer Success Manager - Quality - Korea

South Korea · On-site · Full-Time

Posted over 6 months ago: check it’s still open

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerVeeva
LocationSouth Korea
Work styleOn-site
Employment typeFull-Time
Employer posted7 months ago

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

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We’re seeking a driven Quality expert who thrives in a customer-facing environment. The role requires a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional enforcement to improve the overall customer experience.

What You’ll Do

Support Key customers post-implementation with Veeva Quality applications
Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
Lead meetings with customers to demonstrate success and identify additional opportunities to add value
Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
Lead Quality CSM events (eg: educational session, in person User Group Meetings, online communities) to facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning
Communicate product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences.
7+ years of experience in Quality within life science industry
Experience working with or in pharmaceutical or CRO companies
Customer-facing consulting experience
Experience managing relationships with key decision makers and application owners
Excellent written and verbal communication skills in both Korean and English.
Ability to travel up to 25%
7+ years of working in software, or consulting
Saas/ Cloud Experience in the management of Quality
Experience working with Veeva Vault
Health & Wellness programs
Veeva Giving (financial Contributions for the societal causes you’re passionate about)

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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