Customer Success Manager | Sustainability | Fashion Supply Chains

About The Opportunity

In this role, you'll join our rapidly growing Customer Success team, helping brands and retailers across Europe build and run world-class programmes for collecting and managing their ESG supply chain data.

Reporting to the EMEA Customer Success Lead, you'll manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey. You'll drive thoughtful conversations internally, inspiring innovative solutions for our broader customer portfolio. This is a remote position based in Europe.

What You’ll Do

Manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey.

Assess and monitor client programs at portfolio scale to drive growth and improve performance, using standardized frameworks that flex to individual client needs.

Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship.

Onboard and train clients, their supply chain partners, and other program stakeholders through scalable, repeatable enablement.

Own and refine standardized playbooks, touchpoints, and success milestones that deliver consistent outcomes across a growing portfolio.

Be flexible to work early or late hours and willing to travel globally to support Worldly's European client base.

We’d Like To See

1-3 years in a customer success or client services organisation.

Hands-on experience with consumer goods and/or fashion supply chains.

A background in sustainability.

Experience in a fast-paced, high-growth technology/SaaS environment, with a talent for navigating ambiguity.

Strong analytical skills and a data-driven approach to decision-making.

The ability to Manage a large portfolio of clients at scale.

Fluency across a range of technology tools, including project management or customer success software, Hubspot, Claude Cowork, Microsoft Office, and Google Suite.

What We Can Offer You

Comprehensive benefits offerings. 100% employee premium covered by Worldly.

Growth Opportunities

Equipment Stipends

Unlimited PTO

Paid company holidays

Life at Worldly

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we are able to build technology that makes a difference on a planetary level.

Our team represents over 15 countries, and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Additional Benefits and Perks

Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.

Use the office stipend to get the supplies you need. Combat zoom fatigue with no-meeting Fridays.

Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.

We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.

Travel Notice

This role may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.

Equity Statement

We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Compensation

Annual Salary:

EU:€46,000 - €53,000

UK: £45,000 - £50,000

5% Annual Performance Bonus

Incentive Stock Options Package

Work-From-Home Benefits

*Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.

**For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.