Customer Success Manager - Turkish (11 month Fixed Term Contract)

Responsibilities:

• Manage customer experience and partner with Account Director (AD) to ensure value delivery our Hiring Solutions in accordance with customer service tier
• Travel to market to spend in-person time with customers at least 4 times a year
• Collaborate with account team to understand customer objectives, align advice to customers’ overarching goals, and deliver meaningful customer meetings, including Success Planning, Success Review and/or Value Review for Talent solutions
• Consult customer and provide thought leadership on Talent Solutions through demonstrating deep knowledge of product suite in talent area
• Build strong relationship with Account Directors (AD), partner with them on prioritized accounts and build a custom action plan to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
• Maintain healthy customer engagement levels by analyzing engagement metrics in order to identify customers in need of product education through account level onboarding, implementations and product utilization and engagement and/or consultation and drive best practice usage of the Learning Center
• Act as a trusted advisor to customers to drive product adoption and ensure they leverage the solution to achieve agreed on operational priorities, leading to full realization of business value
• Maintain deep knowledge of our products and insights to serve as a thought leader and demonstrate best practices to users and champions to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
• Interpret customer insights through research and industry knowledge to drive change in product and act as the voice of customer to Product Marketing Managers / Product team. Lead customer engagements with insights through customer research, industry-specific trends and story telling.
• Utilize methodology and internal tools to ensure all strategic accounts are being outreached timely and the relationship is properly managed with accounts
• Lead with insights through smart client research, industry-specific information and trend

Basic Qualifications:

• 2+ years of Customer Success, Account Management, Consulting, Talent Acquisition and/or Sales
• Fluency in Turkish language

Preferred Qualifications:

• Experience in analyzing data, trends and client information to identify product or service growth opportunities
• Recruitment and/or Employer Branding or other applicable HR / Talent experience
• Strong verbal and written communication skills and technical aptitude
• Excellent organizational, project management, and time management skills
• Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint) and team collaboration tools (Sharepoint, Teams, etc.)
• Experience in using CRM software (preferably Microsoft Dynamics)
• Ability and openness to thrive in ambiguity
• Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up
• Ability and drive to work independently and to collaborate across the business and functions with various stakeholders
• Ability to work independently and collaborate cross-functionally.

Suggested Skills

• Stakeholder Management
• Account Management
• Data Analysis

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