Customer Success Manager, Weather

The Customer Success Manager will be based in NY and will report into the Mobile Head of Ad Solutions within our NA C&S division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on customer experience, you've come to the right place!

Role and Responsibilities

Role and Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.

• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.

• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.

• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.

• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.

• Produce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.

• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.

• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.

• Understand the larger financial picture and drive positive impact towards NA C&S annual sales growth.

Skills and Qualifications

Skills and Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role

• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast-paced environment

• Attention to detail, ability to multitask and strong organizational skills required • Experience working directly with clients and can demonstrate ability to present during meetings

• Deep understanding of the digital advertising space, with knowledge of programmatic landscape

• Bachelor’s degree required

Preferred Qualifications: Experience working on Owned and Operated in-app properties, especially Weather or location-based opportunities.

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