Aristocrat

Customer Success Specialist

United States · Remote (restrictions not stated) · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAristocrat
LocationUnited States
Work styleRemote (restrictions not stated)
Employment typeFull time
Employer posted2 Oct 2026

Customer Success Specialist

At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence!

What You'll Do

Support customer onboarding, product implementation, and user enablement activities.
Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.
Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
Support onsite customer projects in collaboration with Project Management.
Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
Provide product expertise and mentorship to customers and internal collaborators.
Partner with internal teams to address customer needs and support customer retention efforts.
Gather customer feedback and communicate improvement opportunities to Product teams.
Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
Advance critical customer issues and coordinate resolution efforts across internal teams.
Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
Monitor industry trends and incorporate guidelines into customer success strategies.
Perform other duties as assigned.

Show full description

What We're Looking For

3+ years of experience in a customer-facing role, preferably in customer success or support.
Previous Casino/Gaming Systems Industry Experience is required.
Strong communication and interpersonal skills.
Proven ability to manage multiple tasks and priorities.
Experience with CRM systems and customer data management.
Ability to travel up to 50%, including occasional international travel.
A proactive approach to problem-solving and keen attention to detail.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong analytical abilities with the capability to analyze customer usage data.
A passion for gaming and a dedication to improving customer experiences.
A Bachelor's degree in a related field or equivalent experience is preferred but not required.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.