Customer Success Specialist

Respond to customers in relation to unplanned outages and escalate within the company as appropriate

You will be required to gain a detailed understanding of the products available to subscribers

Support Account Management group through timely responses to requests including operational inputs into various sales packs

What experience you need

2-4 years in a similar role within a corporate environment

Influencing / stakeholder management skills at a senior level, both internal and external

Proactive mindset, with proven experience to hit the ground running

Very strong communication skills: oral, written, presentation, facilitation

Ability to think and act both strategically and tactically

What could set you apart

Financial services, technology or equivalent work experience

This role will suit someone who is responsive, focused on customer engagement and delivering customer success. You are good at planning and managing work output in a multitasking environment. You will possess strategic thinking and articulation and demonstrate a solid understanding of customers’ perspectives to advocate for customer needs and gain commitment for the resources needed to meet those needs.

You will join a team that fosters a collaborative environment where raising suggestions are valued and a challenge is accepted. This is a genuine opportunity to advance your career down many pathways on a global scale.

We know great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.

We are proud to hold a Reflect Reconciliation Action Plan (RAP) and encourage applications from Aboriginal and Torres Strait Islander peoples. We welcome people of all backgrounds, knowing that diverse perspectives spark the innovation we need to win.

Primary Location:

AUS-Sydney-Blue-Street

Function:

Function - Fulfillment / Operations

Schedule:

Full time