Assent

Customer (Supplier) Support Associate - 6 month term

Eldoret, Uasin Gishu County, Kenya · On-site · Contract

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAssent
LocationEldoret, Uasin Gishu County, Kenya
Work styleOn-site
Employment typeContract
Employer posted1 month ago

Position Summary

The Supplier (Customer) Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Key Requirements and Responsibilities

Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
Validate and ensure Quality Assurance for compliance data provided by our suppliers;
Act as a peer mentor to Supplier Support Agents as required;
Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;

Show full description

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications:

Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
Bachelor’s Degree/Higher diploma from a recognized learning institution;
1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
Solid ability to manage time effectively and juggle multiple priorities at one time;
Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.