Assent

Customer Support Associate- German

Eldoret, Uasin Gishu County, Kenya · Remote (restrictions not stated) · Full-time

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About the role

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EmployerAssent
LocationEldoret, Uasin Gishu County, Kenya
Work styleRemote (restrictions not stated)
Employment typeFull-time
Employer posted1 month ago

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

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Excellent verbal and written communication skills in German and English
Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
Solid ability to manage time effectively and juggle multiple priorities at one time;
Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

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