Sutherland

Customer Support Associate with Norwegian & English – Sofia

Sofia, Sofia City Province, Bulgaria, //23, Bulgaria · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSutherland
LocationSofia, Sofia City Province, Bulgaria, //23, Bulgaria
Work styleOn-site
Employment typeFull-time
Employer posted27 days ago

🎯 About the Role

We are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.

Key Responsibilities

Handle inbound customer calls and provide professional support
Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
Provide accurate information and troubleshoot basic issues
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Document customer interactions accurately in the system
Maintain high standards of quality, empathy and professionalism in every call

🧠 What We’re Looking For

Must-have:

Show full description

Norwegian – minimum B2 level
English – minimum B2 level
Undergraduate, graduate, postgraduate degree or equivalent
Strong communication and active listening skills
Good computer skills and ability to work with multiple systems

Nice-to-have:

Previous experience in customer service, BPO or telecommunications
Experience with CRM or ticketing systems
Strong problem-solving and customer-focused mindset

🎁 What You’ll Get

💰 Compensation & Benefits

Competitive salary + performance-based bonuses
Additional health insurance
Food vouchers
Fully paid training and onboarding
Relocation support for eligible candidates moving to Sofia

🏢 Work Environment

On-site position in our Sofia office
Monday–Friday | 09:00–18:00

🚀 No Sales. No Upselling. Just Great Customer Service.

If you’re fluent in Norwegian and English and enjoy helping people, solving problems and making every interaction count, this could be your next career move.

All your information will be kept confidential according to EEO guidelines.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.