Sutherland

Customer Support Associate with Swedish & English – Sofia

Sofia, Sofia City Province, Bulgaria, //23, Bulgaria · On-site · Full-time

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About the role

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EmployerSutherland
LocationSofia, Sofia City Province, Bulgaria, //23, Bulgaria
Work styleOn-site
Employment typeFull-time
Employer posted29 days ago

🎯 About the Role

We are looking for a Customer Support Associate with Swedish and English to join our team supporting customers of a leading international telecommunications provider.

You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries.

✅ Key Responsibilities

Handle inbound customer inquiries via phone, email, chat, and other supported channels
Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Accurately document customer interactions and follow established processes and procedures
Provide professional, clear, and empathetic support in every interaction

Show full description

🧠 What We’re Looking For
Must-have:

Swedish – minimum B2 level
English – minimum B2 level
Undergraduate, graduate, postgraduate education or equivalent
Strong verbal and written communication skills
Good computer skills and ability to work with multiple systems
Availability to work Monday to Friday, 10:00–19:00

Nice-to-have:

Previous experience in customer service, BPO, telecommunications, or a similar environment
Experience working with CRM or ticketing systems
Strong problem-solving skills and a customer-focused mindset

🎁 What You’ll Get
Compensation & Benefits:

Competitive salary and performance-based bonuses
Additional health insurance
Food vouchers
Paid training and onboarding
Relocation support for eligible candidates moving to Sofia

Work Environment:

Onsite from our Sofia office
Working hours: 10:00–19:00, Monday to Friday
Voice and non-voice customer support

Growth & Development

You will receive structured training and ongoing support while developing your customer service and communication skills in an international environment.

🚀 Ready to Apply?
Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.

All your information will be kept confidential according to EEO guidelines.

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