roliva
Menu
Log inStart free

RELX

Customer Support Representative

Philippines · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

  • EmployerRELX
  • LocationPhilippines
  • Work styleWork style not stated
  • Employment typeFull time
  • Employer posted

Customer Support

  • Respond to customer inquiries via email, telephone, and live chat.
  • Provide prompt, accurate, and professional assistance to customers.
  • Handle product, subscription, access, account, billing, and technical support inquiries.
  • Investigate customer concerns and provide appropriate resolutions.
  • Escalate complex issues to specialized support teams when required.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.

Case Management

  • Create, update, and document customer interactions within ticketing systems.
  • Track and manage support cases through resolution.
  • Ensure all customer contacts are properly logged and categorized.
  • Follow established workflows and processes for issue resolution.

Qualifications:

  • Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units.
  • At least 2 years and above BPO/shared service or relevant experience
  • Experience with calls, chat and email support
  • Above average to excellent communication skills
  • Basic knowledge of computer applications and MS Office applications
  • Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
  • Willing to work on business unit holidays and/or render overtime when necessary
  • Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
  • Amenable to work in REPH Manila site
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months
Show full description









We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

See how well you match this jobApply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

  • Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
  • Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
  • Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

  • Check the fit.

    Compare the requirements with the experience you have confirmed, including gaps.

  • Prepare honestly.

    Build interview stories and application drafts from your own evidence.

  • Keep track.

    Save the role and record your own application status and follow-ups.

Create a free workspace or log in.

Customer support jobs in Philippines

ROLIVA currently lists 43 open roles like this in Philippines.

Employers hiring for this

  • NCR Voyix10 open roles
  • RELX9 open roles
  • Ingram Micro6 open roles
  • TaskUs4 open roles
  • Communitybrands2 open roles

Top skills asked for

Listings whose description mentions each term. A mention is not a requirement.

At a glance

  • Employment typeFull time
  • Employer posted
  • Added to ROLIVA
  • Last checked

Explore similar roles

Customer support jobs Customer support jobs in Philippines Jobs in Philippines All roles at RELX

Similar jobs