Customer Trainer Latin America

Conduct surveys to gather data and measure program effectiveness

Act as subject matter expert for internal projects, as needed

New product development

Training material/ protocol development

Training research initiatives

Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Occasional support of the da Vinci® System in a hospital operating room

Support da Vinci® Surgical System troubleshooting and maintenance at the training center

Manage training center logistics, inventory and training calendars

Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories

Support positive relationships between external training center personnel and ISI management

Contribute to the organization’s quarterly goal achievements

Develop competency in the following:

da Vinci® System Technology

da Vinci® System applications and advanced technology

OR Efficiency

Training Pathway process

Training/coaching techniques/methodologies

Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)

Fluent in Portuguese, English and Spanish

High capacity and excellent problem solving skills

Solid organizational skills and ability to operate independently

Professional work ethic

Solution oriented

Excellent oral and written communication skills

Strong interpersonal skills

High capacity to learn in a fast paced environment

Commitment to self-development

Ability to work in a team environment

Ability to be flexible with hours of operation

Ability to travel up to 25%

Required Education and Training (As applicable - Specific education and training that an individual must possess in order to successfully perform in job)

Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

Note: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Working Conditions (As applicable - Any physical requirements for the job)

Ability to sit or stand for multiple hours.

Ability to lift up to 50 lbs.

Preferred Skills and Experience (As applicable - Specific skills, knowledge, and experience that are not required to perform the job, but are desirable to have)

Knowledge of adult learning principles

Medical-device experience

Professional Training experience with 4+ years relevant experience.

Clinical and/or operating room experience

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.