Customer Training Specialist

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

Recognised as a Top Employers Certified* organisation, we’re proud to be among the best workplaces in the region—celebrating an inclusive culture of excellence, growth, and well-being.

As a Guru you will be accountable for:

Developing and delivering comprehensive training programs for customers to enhance their understanding and use of PropertyGuru's products and services.

Creating engaging and effective training materials, including presentations, manuals, videos, and online tutorials, tailored to various learning styles and levels of expertise.

Conducting live training sessions, webinars, and workshops for customers, ensuring a high level of engagement and knowledge transfer.

Assessing customer training needs through surveys, feedback, and performance data to continuously improve training content and delivery methods.

Collaborating with internal teams, such as Product, Customer Support, and Marketing, to stay informed about product updates and ensure training materials are up-to-date.

Measuring the effectiveness of training programs through feedback, assessments, and performance metrics, and making data-driven improvements.

We're looking for someone who:

Proficient in English and Mandarin (spoken and written) to effectively engage with Mandarin-speaking customers.

Has proven experience in developing and delivering customer training programs, preferably in a technology or SaaS environment.

Possesses excellent communication and presentation skills, with the ability to convey complex information in an easily understandable manner.

Demonstrates strong instructional design skills, with the ability to create engaging and effective training materials.

Is highly organized and detail-oriented, with the ability to manage multiple training projects simultaneously.

Shows a passion for helping others learn and succeed, with a customer-centric mindset.

Our commitment to you:

Hybrid flexible working that focuses on outcomes over hours.

Holistic rewards package covering your financial, physical & mental health.

Multi-directional career development across all levels.

Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.

At PropertyGuru, you’ll be part of a Top Employers Certified* company that puts people at the heart of everything we do.