Customs - Business Analyst

· Prioritize and manage enhancement requests based on business needs.

· Coordinate development activities, testing schedules, and deployment planning.

· Track project milestones and ensure timely delivery of enhancements.

Bug & Incident Management

· Manage and monitor application defects and incidents.

· Perform root cause analysis for recurring issues.

· Coordinate with ISIT teams to resolve defects within agreed timelines.

· Validate bug fixes before production deployment.

Data Reconciliation & Compliance

· Perform regular reconciliation between CS2 data and source systems.

· Investigate data discrepancies and drive corrective actions.

· Ensure data integrity and compliance with customs regulatory requirements.

· Support audits and provide system-related evidence when required.

Testing & Release Management

· Define test scenarios and business acceptance criteria.

· Execute User Acceptance Testing (UAT) and validate system changes.

· Support production releases and post-deployment verification.

· Ensure smooth transition of new functionalities into operations.

Stakeholder Management

· Serve as the main point of contact for CS2-related topics.

· Facilitate communication between Customs Operations, ISIT, vendors, and other stakeholders.

· Conduct regular governance meetings and provide status updates.

· Support user training and change management activities.

Job Family

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