Data Center Concierge III

This is acustomer facingrole,so applicants should work onsite, enjoy client interaction and have the confidence toidentifycustomer trends,issuesor concerns, takingappropriate actionswhere possible and call out accordingly when needed.

Key responsibilities:

Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures:

Supports customers by coordinating visits and schedules in the data center;assistson semi-routine inquiries and issues

Directly coordinates activities with the Equinix Response Center (ERC), as needed

Keeps records of activities within the data center including circuit inventories, installed power inventories and labor hoursexpended

May generate purchase requisitions and coordinate with vendors for delivery and invoicing

Generating Siebel Reports for customer SH requests

Assistsecurity with supervising the security office, signing in visitors,validationand assignment of access via the Siebel and EACS

Work closely with site security and report security related incidents to the Security Operations Control Centre

Perform ad hoc support tasks for IBX Operations teams, including but not limited to parking administration, CCTV and access control data retrieval and analysis, event coordination, and maintenance management system administration.

Take an active role in emergency response preparedness, including participating in evacuation drills and incidents by coordinating and managing designated muster areas, accounting for personnel, and supporting site emergency procedures.

Customer Support and onsite Customer Liaison

Supports the coordination of tasks to theappropriate cross-functionalteams

Maintains positive business relationships with local vendors in support ofcustomer'sadministrative needs; provides information about local vendors to customers upon request

Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory ordering

Communicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationships

Coordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, asrequired

Assistswith tracking,following-up, and reporting on routine or new customer inquiries and issues while customers are on-site

Provides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the data center and unlocking racks whererequired

Resolving issues related to lower customer satisfaction score by coordinating with cross functional team

Benefits of Equinix and the role:

Salary package including healthcare allowance and annual bonus

Extensiveon-job induction, training and continued learning and access to a rangeof companyemployee benefits

Career development and further opportunities within Equinix

Join an industry leader in the Data Centre world

Permanent position working Monday-Fridayonsitedaytime hours

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.