Data Center Customer Operations Technician IV

Responsibilities

Queue Management & Reporting

Manage and prioritize work orders, ensuring timely execution of moderately complex requests

Collaborate with cross‑functional teams to resolve customer tickets efficiently

Complete required reporting with accuracy; support ad‑hoc reporting needs

Maintain detailed and clear documentation of all activities

Update local asset databases and operational systems

Identify workflow gaps and recommend process enhancements

Installations

Perform moderately complex rack‑and‑stack installations and follow installation plans

Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components

Identify capacity constraints and escalate as needed

Conduct quality checks on installations and on‑site support tasks; recommend improvements

Assist with tape changes and backup support functions

Cross‑Connect Work

Execute moderately complex cross‑connect installs, modifications, terminations, and testing

Install, test, and verify various circuit types (e.g., switched, multiplexed)

Testing & Troubleshooting

Support Layer 1–3 testing and certification activities

Troubleshoot moderately difficult circuits; escalate advanced issues when required

Partner directly with customers to resolve technical issues and recommend solutions

Stakeholder Partnership

Monitor materials and stock levels; proactively notify appropriate teams of needs

Provide escalated work order support and assist in alarm dispatch

Offer occasional back‑up support for security functions

Customer Management

Deliver high‑quality service through timely execution of orders and changes

Act as on‑site support for customer access, escorting, and operational needs.

Serve as point‑of‑contact for moderately complex customer requests or escalations

Set clear expectations for deployment timelines and upgrade

Projects

Partner with team members to support project tasks

Coordinate vendor access and activities

Conduct quality assurance checks on new installs and deployments

Training & Team Support

Complete assigned training on schedule

Provide informal guidance to junior team members and new hires when needed

Qualifications

High school diploma or equivalent

2–4 years of related technical or data center experience

Strong understanding of standard operating procedures and basic installation/test methodologies

Ability to work cross‑functionally, document work clearly, and engage with customers professionally

Comfortable working in a fast‑paced, hands‑on environment

The targeted pay range for this position in the following location is / locations are:

United States - CH3 Chicago : 59,000 - 88,400 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.