Delivery & Implementation Analyst

The Implementation Analyst works closely with internal teams and client stakeholders to support milestones such as requirements gathering, configuration, testing, certification, and go-live readiness, while developing the skills required to eventually coordinate delivery streams and guide junior team members.

Key Responsibilities:

Implementation Delivery & Execution

• Support implementation activities across the full client delivery lifecycle, from kickoff through go-live and handover.
• Execute well-defined tasks within implementation plans, ensuring accuracy, completeness, and on-time delivery.
• Support requirements gathering by documenting business, operational, and technical inputs from clients and internal teams.
• Assist with platform configuration, testing cycles, certifications, and go-live readiness activities.
• Track assigned actions, dependencies, and open issues, proactively escalate risks or blockers to Consultants or Managers.

Stakeholder & Cross-Functional Collaboration

• Coordinate with internal teams (Product, Engineering, Operations, Client Services, Risk) to support implementation execution.
• Participate in client meetings, workshops, and working sessions, gradually increasing ownership of discussions over time.
• Prepare structured status updates, action trackers, and summaries for Consultants and Managers.

Execution Excellence & Quality

• Ensure implementation deliverables meet defined quality, documentation, and operational standards.
• Maintain accurate documentation, trackers, and delivery artifacts to ensure transparency and auditability.
• Follow established implementation frameworks, templates, and best practices.

Growth, Ownership & Continuous Improvement

• Build strong functional knowledge of the payments ecosystem (issuers, acquirers, processors, schemes/networks).
• Develop technical understanding of platform capabilities, APIs, integration flows, and regional requirements.
• Proactively suggest improvements to implementation processes, templates, and tooling.
• Gradually take ownership of small delivery streams or work packages, preparing for future people and delivery management responsibilities.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor’s degree in Business, Engineering, Information Systems, or a related field (or equivalent practical experience).
• 2–4 years of experience in payments, fintech, financial services, SaaS, implementation, operations, or consulting environments.
• Prior exposure to client-facing delivery or implementation projects.
• Strong attention to detail, execution discipline, and sense of ownership.
• Ability to manage multiple tasks concurrently in a structured, deadline-driven environment.
• Clear written and verbal communication skills, with comfort interacting with clients and senior internal stakeholders.
• Working proficiency in English and Spanish.
• Solid understanding of the payments value chain and card-based products.
• Familiarity with implementation or delivery frameworks, project tracking tools, and structured documentation.
• Basic technical literacy, including APIs, system integrations, and data formats (e.g., JSON, CSV).
• Exposure to certification processes with card networks or partners.
• High-quality execution of assigned tasks and deliverables, delivered on time.
• Clear, proactive communication of progress, risks, and dependencies.
• Positive feedback from Implementation Consultants and Managers on reliability, collaboration, and ownership.
• Demonstrated growth in autonomy, decision-making, and readiness to lead workstreams

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.