Trane Technologies
Deployer
Vietnam · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerTrane Technologies
- LocationVietnam
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
- Act as 1st point of contact for Customer Support and Escalation
- Coordinates service resources and assigns team members to routine maintenance and projects using our Service Operating System
- Understand the service contracts to schedule and arrange service team to the jobsite and execute the work properly
- Provide updates to customers regarding service attendance and work progress
- Ensure Service teams are activated and deployed to site whenever a service call is received
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with field service technicians and Operations Managers/team leaders to assign/dispatch technicians to customers’ job sites.
- Coordinate resolution of issues with appropriate support areas as necessary.
- Monitor status of customers’ complaints and track closure of cases.
- Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
- Monitor Start-Up projects and schedule on time including instruct process for hand over in advance
- Support document claim for initial process for warranty matter
- Planning for customer call and advise about chiller problem via phone support customer call about chiller problem and planning technician to check if necessary
- Handle field technical reports and provide to internal and external customer timely
Show full description
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked