Design Project Manager

• Serve as the primary point of contact for customers throughout the website delivery lifecycle, from onboarding and discovery through production, review, revisions, and launch.
• Manage multiple website projects simultaneously while ensuring timelines, milestones, and customer expectations are met.
• Coordinate work across cross-functional teams, including Design, Copy, Quality Control, Marketing, and other fulfillment partners.
• Provide proactive project updates and maintain clear communication with customers throughout the delivery process.
• Facilitate customer meetings, onboarding sessions, and project reviews while confidently setting expectations and addressing questions.
• Maintain accurate project documentation, customer records, and case management details.
• Identify risks, remove roadblocks, and escalate issues when needed to keep projects moving forward.
• Support Professional Services offerings, including AI-assisted website onboarding and website launch sessions.
• Guide customers through website reviews, revisions, and launch readiness activities.
• Ensure a smooth transition for customers moving into ongoing marketing services by coordinating handoffs and maintaining continuity of support.
• Contribute to operational excellence by following established processes while adapting to individual customer needs and business goals.

Who you are & what you’ll need to succeed.

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• Experience in project management, project coordination, website delivery, customer success, account management, or a related field.
• Strong customer communication and relationship-building skills.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple priorities, customer projects, and deadlines in a fast-paced environment.
• Confidence leading customer-facing meetings and managing expectations.
• Strong written communication, documentation, and follow-through skills.
• Ability to collaborate effectively across multiple teams and departments.
• Proven problem-solving skills with the ability to de-escalate challenges and navigate competing priorities.
• Ability to identify blockers and proactively drive projects toward completion.
• Comfortable working within established processes while adapting to the unique needs of customers.
• Ability to balance customer experience with business and operational objectives.
• Strong knowledge with WordPress.

Bonus point if you have:

• Experience in a customer-facing or agency environment.

• Experience managing website design or development projects.

• Familiarity with WordPress and website-building tools.

• Experience with AI-assisted website creation tools.

• Familiarity with project or case-management platforms such as Pega.

• Basic understanding of SEO, digital marketing, and website optimization.

• Experience coordinating work across Design, Copy, Marketing, or Quality Control teams.

• Experience supporting high-volume or scalable service-delivery environments.

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.

• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

• Where can we take you? Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

#Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.