WEKA

Designated Services Engineer (Remote Taiwan)

Taiwan · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerWEKA
LocationTaiwan
Work styleWork style not stated
Employer posted1 month ago

Designated Services Engineer

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

Show full description

Location: Must currently reside in Taiwan.

What you'll be doing:

As a Senior Designated Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews.
You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships.
Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments.
Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.

As a Senior Designated Services Engineer, you’ll:

Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
Provide feedback to Engineering to enhance product supportability, usability, and serviceability.
Support pre-sales engineers, partners, and resellers with technical expertise.
Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
Own, track, and document customer issues via the ticketing system.
Communicate clearly and professionally with customers, partners, and internal teams.
Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles).
Manage multiple projects and support cases concurrently.
Advocate for customer concerns and represent WEKA externally.
Develop subject matter expertise in WEKA and customer technologies.
Participate in on-call, follow-the-sun support rotations as needed.
Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.

Requirements:

10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues.
Ability to diagnose hardware failures, network congestion, and performance bottlenecks.
Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.).
Strong technical troubleshooting in multi-platform, distributed environments.
Strong understanding of distributed storage systems.
Expertise in Linux/Unix administration.
Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.
Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting.
Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana).
Proficiency in written and verbal English and Mandarin

It's nice if you have:

Experience with JIRA, Confluence, Slack, and other collaboration tools.
Experience collaborating between customer support and product development teams.
Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP).
Prior experience managing large-scale HPC clusters.
Strong technical writing skills and a creative approach to problem-solving.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.