Cisive

Desktop Support Associate

India · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCisive
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted20 Sep 2026

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Work Requirements:

This is a hybrid model role, requiring employees to work from the office 2 days per week.
Work Location - New Delhi
The position follows a five-day workweek, Monday through Friday. Flexible Working Hours.

Desktop Support Associate

Key Technical Skills

OS Support: Windows 11, macOS, Windows Server fundamentals
Hardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals — Setup, configuration, and diagnosis
Active Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting
Endpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools
Ticketing Systems: HelpDesk, ServiceNow, Jira Service Desk, or similar (incident/request management)
Email & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting
Remote Support Tools: GoToAssist and Remote Desktop
Imaging & Deployment: OS imaging, application packaging/deployment
Basic Security Practices: Antivirus/EDR tools (e.g., CrowdStrike, Rapid7), patch management, encryption (BitLocker)
VPN & Remote Access: Configuration and troubleshooting for remote users
Asset Management: Hardware/software inventory tracking, license management
Endpoint Detection & Response (EDR): CrowdStrike, Microsoft Defender, Rapid7
SIEM Tools: Rapid7 — log analysis and correlation
Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM
Network Security: Firewalls, IDS/IPS, VPN, network segmentation
Vulnerability Management: Qualys, patch management processes
Cloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools
Incident Response: Threat detection, containment, forensic analysis, root-cause investigation
Scripting/Automation: PowerShell for security automation
Phishing & Email Security: Proofpoint, Mimecast, or similar
Penetration Testing Basics: Understanding of common attack vectors (OWASP Top 10, etc.)
Threat Intelligence: Monitoring for emerging threats, IOC analysis

Show full description

Job Description Summary

Provide L1/L2 technical support for desktops, laptops, and peripherals
Handle onboarding/offboarding — device setup, access provisioning, deprovisioning
Troubleshoot hardware, software, and connectivity issues (in-person and remote)
Manage IT asset inventory and coordinate procurement/replacement
Support incident handling for lost/stolen devices, data wipes, and reimaging
Escalate complex issues to L3/infra/security teams as needed
Maintain documentation (SOPs, troubleshooting guides)
Ensure compliance with IT security policies (patching, encryption, endpoint protection)
Monitor security alerts (SIEM/EDR) and investigate potential threats/incidents
Lead incident response for security events (e.g., phishing, malware, unauthorized access, stolen devices)
Manage vulnerability assessments and coordinate remediation with Infra/Dev teams
Implement and maintain security controls (firewalls, endpoint protection, access policies)
Conduct security reviews for new systems, applications, and cloud deployments
Ensure compliance with security policies, frameworks, and regulatory requirements
Collaborate with IT/Infra teams on patching, hardening, and risk mitigation
Maintain incident documentation, run post-incident reviews, and improve security posture continuously

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