Digital Marketing Associate – Marketing Systems & Marketing Reporting (Marketo)

Reporting into the Director, Marketing Systems and Reporting, this role focuses on shared services and common processes related to lead management, campaign setup support, data hygiene, and performance reporting. The role also provides digital execution support for events and webinars as needed across platforms.

What You Will Get

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• A variety of benefits dependent on role and location.

The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits.

What You Will Do

Marketing Data Governance

• Execute data hygiene and deduplication activities.

• Support enrichment workflows and flag data quality issues.

• Manage data imports and audience segmentation updates.

• Manage related IT tickets and user acceptance testing.

Marketing Reporting Support

• Pull and prepare marketing performance reports for various stakeholders.

• Maintain standard dashboards and reporting outputs.

• Support monthly, quarterly, and ad hoc reporting cycles.

Event and Webinar Digital Support

• Support digital promotion for events and webinars in collaboration with Marketing Operations and Strategic Marketing.

• Support Sales promotional efforts for events.

• Manage lead assignments for events and webinars.

Process, Documentation and Enablement

• Maintain documentation for recurring systems processes.

• Identify and recommend process improvements.

• Leverage AI-enabled tools such as Copilot or Power Automate to automate workflows and improve efficiency.

Digital Project and Tool Management

• Serve as a core contributor to the onboarding, rollout, and adoption of new digital marketing and commercial tools.

• Support digital project management processes for new tools, including: requirements documentation, timelines, and cross-functional coordination.

• Support change management and adoption efforts through documentation, training materials, and usage tracking.

• Actively monitor the evolving marketing technology and AI marketing tools landscape, sharing relevant insights and opportunities to support informed adoption decisions.

What we are looking for

Required

• Bachelor’s degree in Marketing, Business, Information Systems, or related field.

• 2-4 years’ experience in digital marketing operations or systems.

• Hands-on experience with Marketo, Salesforce or equivalent.

• Working knowledge of CAN-SPAM, CCPA and GDPR compliant practices in B2B environments

• Strong data management and reporting skills.

• Familiarity with AI-enabled productivity tools.

Preferred

• Experience with project management tools (Wrike, Monday.com, Asana or equivalent).
• Intermediate knowledge of BI tools (Power BI, Tableau, Looker Studio).

• Experience with website reporting using Google Analytics 4, Adobe Analytics or equivalent.

• Familiarity with graphic design platforms (Canva, Adobe Illustrator or equivalent).

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.