Director- Client Services Implementations

The Director leads a team of Implementation Managers responsible for deploying Acceptance products and services, including Payment Gateway, Fraud Prevention, Token Management Services, Secure Acceptance, Payer Authentication (3DS), Digital Payments, Click to Pay, Network Tokenization, and other emerging commerce solutions. The role also serves as the senior escalation point for complex implementation challenges and strategic client engagements.

The position requires a leader with commercial acumen, technical expertise, and operational discipline to deliver successful client outcomes and establish scalable implementation practices. Working closely with various stakeholders, the Director accelerates adoption of Acceptance solutions and delivers measurable business value to clients. The role also advances innovation and modernization through emerging technologies, automation, AI-driven tools, and process optimization initiatives.

Operating with a high degree of autonomy, the Director owns the regional implementation strategy, resource planning, talent development, operational performance, and delivery of key business objectives.

Responsibilities

Strategic Leadership

• Build and lead a high-performing implementation organization by developing future leaders, strengthening succession pipelines, and fostering a culture of accountability, innovation, and continuous improvement.
• Develop and execute the regional implementation strategy aligned with Visa’s Acceptance business objectives.
• Establish implementation governance, operational standards, KPIs, and best practices that improve delivery consistency and client experience.

• Serve as a senior leader within Client Services and contribute to the development of regional and global implementation strategies.

Client Delivery Excellence

• Lead the successful implementation of Acceptance products and services for strategic merchants, acquirers, processors, PSPs, fintechs, and enterprise clients.
• Ensure projects are delivered on time, within scope, and in accordance with quality, compliance, and security requirements.

• Act as executive sponsor for high-profile implementations and strategic client relationships.
• Provide leadership during critical escalations and complex implementation challenges.
• Drive continuous improvement initiatives that enhance delivery timelines, implementation quality, and customer satisfaction.

Cross-Functional Collaboration

• Partner closely with Product Management, Sales, Technology, Risk, Operations, and Customer Support organizations.
• Influence product roadmaps by providing implementation insights, client feedback, and market requirements.
• Build strong relationships with external partners, processors, acquirers, technology vendors, and strategic clients.
• Ensure implementation teams effectively represent customer requirements across the organization.

Operational Management

• Monitor regional implementation performance through metrics, analytics, dashboards, and reporting.
• Manage resource allocation, workforce planning, forecasting, and capacity management activities.
• Identify operational risks and develop mitigation strategies to ensure successful delivery outcomes.
• Champion standardization, automation, and process optimization initiatives.

Innovation and Transformation

• Stay informed of payment industry trends, regulatory changes, emerging technologies, AI capabilities, and digital commerce innovations.
• Drive adoption of automation, Generative AI, and technology-enabled solutions to improve implementation efficiency and scalability.
• Establish a culture of innovation, accountability, collaboration, and continuous improvement.

Talent Development

• Attract, develop, mentor, and retain high-performing implementation professionals.
• Lead performance management activities including goal setting, coaching, development planning, and succession planning.
• Foster an inclusive, collaborative, and high-performing team culture.
• Support development of implementation training programs and career growth pathways.

Qualifications

• Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Administration, Finance, or related field.
• 10+ years of experience in payments, financial services, software delivery, client delivery, professional services, technical consulting, or implementation management.
• 5+ years of leadership experience managing technical, professional services, or implementation teams.
• Demonstrated experience leading complex enterprise implementations and strategic customer engagements.
• Strong understanding of eCommerce payments, payment gateways, tokenization, fraud management, and digital commerce ecosystems.
• Experience working with Acceptance , Authorize.net, payment processors, card networks, acquiring institutions, merchants, or payment service providers.
• Proven success managing geographically distributed teams and cross-functional stakeholders.

• Preferred Qualifications

• Master's degree or MBA preferred.
• Deep understanding of Acceptance solutions including:

• Payment Gateway
• Secure Acceptance
• Decision Manager
• Token Management Services
• Network Tokenization
• Payer Authentication (3DS)
• Digital Payments
• Click to Pay

• Knowledge of payment processing, authorization, clearing, settlement, risk management, chargebacks, tokenization, PCI DSS, and card network requirements.
• Experience supporting enterprise SaaS or platform-based implementations.
• Understanding of API integrations, REST services, web technologies, cloud architecture, and modern software development practices.
• Experience leading large-scale strategic transformation programs.
• Demonstrated success influencing executive stakeholders and driving organizational change.

• Leadership Competencies

• Executive presence and ability to influence at senior leadership levels.
• Strong strategic thinking and problem-solving skills.
• Excellent communication, presentation, and stakeholder management capabilities.
• Ability to manage ambiguity and drive results in fast-paced environments.
• Proven ability to balance client needs, operational priorities, and business objectives.
• Strong coaching and talent development capabilities.
• Ability to lead through change and inspire high-performing teams.

• Language Requirements

• Fluency in English required.
• Spanish required for Latin America leadership roles.
• Portuguese a plus.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.