Director, Dealer Relations

What You'll Do:

• Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists with the ongoing training and continuous improvement needs of the dealers in their area
• Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory
• Identify and capitalize on revenue generation (upsell) opportunities
• Manage and report all identified KPIs including retention, revenue and operational metrics
• Lead, coach and develop a team of 8-10 FTE’s – number of team depends on region
• Primary contact for dealer management teams
• Manages the overall client relationship and handles issues that have been escalated
• Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews to ensure that the product is adding ongoing value to the client organization
• Must have thorough understanding of the product functionality, related services & processes and to be able to communicate their value to the client
• Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team
• Support company growth targets by generating new business referrals
• Partner with Business Development team to achieve long-term company goals
• Network with existing contacts and clients to generate leads for new business
• Ensure employee engagement by cultivating his/her direct reports
• Build and maintain regional OEM/Dealer group relationships

What We're Looking For:

Must reside in Florida with extensive experience of the Florida market

• Bachelor’s degree in Business Management, Marketing or a related field, or relevant work experience
• 8 or more years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Prior management experience leading and managing field teams
• Significant experience working with CRM tools
• Think fast, work fast, drive change
• Strong verbal and writing communication
• Strong influencing skills
• Ability to develop meaningful relationships
• Negotiate effectively, finding win-win solutions in a non-confrontational way
• Proactively solicit feedback
• Regularly assess individual performance and adapt your work to achieve better results
• Passionate, enthusiastic, can do attitude
• Vested interest in the company’s success

The anticipated annual base salary range for this position is $150,000 -$165,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Mobility Global is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

What’s In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.
  For more information on benefits, please click here -

https://mobilityglobalbenefits.com/ourbenefits.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Recruitment Fraud Alert

Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.