Director, GBS Operational Excellence & Services

Design and institutionalize a robust GBS Service Development & Transition Framework, spanning opportunity identification, business case validation, service design, transition execution, and stabilized operations

Act as the primary interface between Business Units, GBS Operations, and Technology to enable seamless transfer of services and establish scalable, standardized service offerings

Lead end-to-end transition programs, ensuring minimal business disruption, strong stakeholder alignment, and rapid time-to-value

Champion structured change management to drive adoption, embed new ways of working, and align culture to a service-led operating model

Team Leadership & Change Delivery Capability

Lead and develop a high-performing Process Excellence, Automation, and Transition team to drive and sustain scalable, high-quality service transformation

GBS Program & Portfolio Management

Lead a portfolio of global service transitions across Finance, HR, Procurement, IT, and other enterprise functions, ensuring delivery against scope, timelines, and value targets

Establish and govern a comprehensive GBS performance management framework, including KPIs, SLAs, customer experience metrics, and value realization tracking

Drive cross-functional alignment across Business Services, Technology, Automation, Data & Analytics, and Operations to ensure integrated, scalable service design and delivery

Own investment planning, resource allocation, and financial governance for the GBS transformation portfolio, with clear linkage to ROI and business outcomes

Provide executive-level reporting and insights on transformation progress, risks, and value delivery to senior leadership and SteerCo

Business Services & Technology Integration

Co-lead, with Technology partners, the design of digitally enabled business services, embedding automation, workflow (e.g., ServiceNow), analytics, and AI into service delivery

Translate business service requirements into technology-enabled solutions, ensuring alignment between service design, platforms, and user experience

Stay at the forefront of GBS, digital operations, and platform innovation, leveraging external benchmarks and best practices to continuously evolve Aptiv’s service model

Build strong, strategic partnerships with IT to ensure technology roadmaps are aligned to GBS priorities and enable transformation at scale

Business Value Realization & Service Excellence

Develop robust, data-driven business cases and value tracking mechanisms to quantify benefits, monitor performance, and ensure sustained delivery of ROI

Embed financial accountability, ensuring GBS outcomes are transparently reflected in P&L, budgets, and performance metrics

Establish a culture of service excellence, customer-centricity, and continuous improvement across all GBS services

Drive standardization, simplification, and automation to improve efficiency, scalability, and user experience across the service portfolio

Required Skills

Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related field.

Experience with GBS Operations (Finance, Sales, Supply Chain, or HR) and cross-functional collaboration.

15+ years of progressive leadership experience in transformation, strategy, or operations.

Proven success in leading enterprise-wide change initiatives with measurable business impact.

Experience managing large-scale programs in matrixed environments.

Expertise in Service Development, Shared Services Design, or equivalent methodologies.

Strong communication, stakeholder engagement, and influencing skills.

Preferred Skills

MBA or advanced degree.

Six Sigma Black Belt certification.

Technical certifications supporting business operations (i.e. Service Now (CSA, CIS) and experience deploying ServiceNow in non-IT operations.

Project/Program management certifications (PMP, PRINCE2, SAFe).

Leadership Qualities

Strategic thinker with ability to connect technology to business outcomes.

Inspirational leader who fosters innovation, adaptability, and collaboration.

Results-oriented with strong analytical and problem-solving skills.

Resilient and agile in navigating complex organizational dynamics.

Ability to influence without authority and build cross-functional partnerships.

Your Benefits at Aptiv:

Private health care (Signal Iduna) and Life insurance for you and your beloved ones

Well-Being Program that includes regular webinars, workshops, and networking events

Hybrid work (min. 47 days/yr of remote work, flexible working hours)

Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary.

Access to sports groups and Multisport card

Apply today, and together let’s change tomorrow!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.