Director of Product

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we’d love you to be part of Gen.

About the Role

As the Director of Product, you will define and execute the product strategy for our banking portfolio, providing strategic leadership across future banking initiatives. You will own the product vision, roadmap, and execution, driving customer growth, operational excellence, and commercial outcomes through innovative financial products.

Working at the intersection of Product, Engineering, Data, Risk, Compliance, and Executive Leadership, you'll balance long-term strategic investments with short-term customer and business impact. You'll also play a pivotal role in shaping the future of our banking platform and championing the adoption of emerging banking technologies.

As a people leader, you'll build and develop a high-performing product team, fostering a culture of customer obsession, data-driven decision-making, and continuous innovation.

Key Responsibilities

Product Strategy & Roadmap

Own the end-to-end product strategy and roadmap balancing customer needs, commercial outcomes, operational efficiency, and long-term innovation.

Drive revenue growth, customer value, and platform performance by prioritising high-impact product initiatives.

Act as a strategic partner and mentor providing guidance on prioritisation, stakeholder management, and product direction.

Lead the product strategy ensuring a seamless customer experience and strong commercial alignment.

Identify, evaluate, and champion emerging banking technologies and market trends to maintain a competitive, future-ready product portfolio.

Growth & Operational Excellence

Define and execute strategies to improve customer acquisition, engagement, retention, and lifetime

Leverage AI-driven personalisation, customer insights, and lifecycle signals to optimise customer experiences and business performance.

Establish and maintain high standards for the banking platform's operational excellence, including reliability, scalability, resilience, and engineering health.

Make data-informed decisions to balance growth opportunities with regulatory, operational, and financial risk, partnering closely with Data Science, Risk, Compliance, and Legal teams.

Leadership & Cross-functional Collaboration

Lead, coach, and develop a high-performing team of Product Managers, supporting career growth and fostering product excellence.

Mentor senior product leaders, including the Senior Product Manager for ML Save, to strengthen product capability across the organisation.

Build strong partnerships across Engineering, Design, Data, Risk, Compliance, Partnerships, and Executive Leadership to deliver strategic outcomes.

Navigate complex organisational dependencies, remove delivery blockers, and serve as the senior escalation point for cross-functional product decisions.

Champion a customer-centric, collaborative, and outcome-focused product culture across the banking organisation.

About You

10+ years of experience in Product Management, including significant experience leading product teams in fintech, banking, or other regulated industries.

Proven success defining and executing product strategy for complex, customer-facing digital products.

Experience managing product portfolios, roadmaps, and investment priorities while balancing commercial, customer, and operational objectives.

Strong leadership experience with a track record of building, mentoring, and developing high-performing product teams.

Demonstrated ability to work effectively with Engineering, Data Science, Risk, Compliance, Legal, and executive stakeholders.

Experience using customer research, analytics, experimentation, and AI-driven insights to inform product decisions.

Strong commercial acumen with experience driving growth, customer engagement, and operational efficiency through product innovation.

Excellent communication, stakeholder management, and influencing skills, with the ability to align diverse teams around a shared product vision.

A customer-first mindset and a passion for solving complex problems with simple, scalable solutions.

Experience with banking infrastructure, payments, transaction accounts, or embedded finance products.

Experience leading AI-powered product initiatives or personalisation strategies.

Familiarity with modern banking technology platforms, open banking, or financial services integrations.

Experience scaling product organisations through periods of rapid growth and transformation.