Director, Product Management General Business Editions

Customer Management (CRM): Leads, contacts, opportunities, accounts, quote-to-cash, customer portals, and the connection between front-office and back-office.

What You'll Do

Own the AI Strategy for Finance and Customer Management

Define a multi-year vision that evolves General Business from system of record to system of action, with AI agents across close, reconciliation, AP, collections, cash forecasting, pipeline, and customer engagement

Decide where AI should automate, assist, or keep humans in the loop, designing for the transparency, controls, and audit trail finance teams demand

Weave AI into the core experience, not as a bolt-on, and make deliberate build, buy, and partner choices across models, agents, and our ecosystem

Hold the roadmap accountable to measurable AI value: time saved, faster close, reduced DSO, accuracy, and adoption

Shape the Product Vision & Strategy

Own the General Business strategy, connected to corporate strategy and to our industry edition roadmaps

Differentiate against accounting-centric, horizontal, and AI-native ERP competitors

Design a seamless growth path from General Business into our Manufacturing, Construction, and Distribution editions

Engage directly with CFOs, controllers, and sales leaders, and represent Acumatica as a thought leader on AI in finance

Build and Lead an AI-First Product Team

Lead and grow a team of Product Managers across Core Financials and CRM, aligned to customer value streams

Make AI how the team works, not just what it builds: discovery, research synthesis, requirements, prototyping, and competitive analysis

Raise the team's AI product craft, including agent design, evaluation frameworks, guardrails, and learning from usage data

Shorten the path from idea to customer value through AI-assisted agile practices and more continuous delivery of AI capabilities

Partner with engineering, UX, go-to-market, and vertical edition leaders as one team

Drive Growth

Accelerate new logos, expansion, and retention in General Business

Partner with Marketing, Sales, and our partner channel to turn AI into clear differentiation and competitive wins

Shape build vs. buy vs. partner strategy, including our marketplace of integrated solutions

What Success Looks Like

A compelling AI-first vision for General Business that the organization and our partners rally behind

AI capabilities in market that customers adopt, trust, and can measure

A product team that works AI-first every day and ships measurably faster

Accelerated ARR growth and improved win rates, including against AI-native challengers

A well-used growth path from General Business into our industry editions

Experience

• 10+ years in Product Management, including 5+ years in leadership roles.
• Experience in ERP, financial management, accounting, or CRM platforms for SMB businesses.
• Track record of shipping AI or ML capabilities to production in SaaS, with measurable adoption.
• Experience growing a horizontal product that supports vertical or industry-specific extensions.

AI Acumen

• Hands-on fluency with LLMs, agentic workflows, retrieval, and tool use, and a practical grasp of what they can do reliably.
• Experience defining evaluation and quality approaches for AI in high-trust domains, with accuracy, explainability, and human oversight.
• A daily personal practice of using AI for product work, and the ability to model and teach it.
• A clear point of view on how AI will change finance and customer management, and the judgment to separate value from hype.

Product, Business & Leadership

• Strong product strategy and roadmap leadership, connecting decisions to customer value and business outcomes.
• Solid grounding in accounting and financial operations (multi-entity, revenue recognition, close, compliance) and front-office workflows (sales, quote-to-cash, service).
• Experience with platform-based products and ecosystems.
• Proven ability to lead and scale teams through change, and to align executives and cross-functional partners.

Nice to Have

CPA, finance, or accounting operations background; channel or partner-led GTM experience; private equity-backed or high-growth environments; exposure to M&A or product integrations

Why Join Us

Most companies building AI-first ERP are starting with no customers. Most companies with customers are struggling to move fast on AI. This role gives you both: an established platform, a loyal customer base, a large partner channel, and the mandate and investment to lead the AI transformation of the finance back office for growing businesses. What you build powers every Acumatica edition.

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

For this role, the salary range is $195,000-220,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.

At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work. US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.