NielsenIQ

Director - Quantitative Research

Mumbai, MH, India · On-site · Full-time

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About the role

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EmployerNielsenIQ
LocationMumbai, MH, India
Work styleOn-site
Employment typeFull-time
Employer posted1 month ago

Key Accountabilities

In this Role, you will work for Customer Success of the Consumer Behavior and insights Practice in India. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.

Core Responsibilities

Lead and Manage a strong customer success delivery team.
Support the India Sales organization and clients with best in class methodologies, deliverables and technical needs.
Driving expertise in the practice and being the methods champion. Bringing that expertise to the fore in our proposal writing and RFP
Support the India Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
Set and measure a high level of delivery standards driving client satisfaction
Contribute to meet India revenue targets by supporting repeat sales and timely deliverables
Coordinate and support with India Vertical business leaders and Client Sales partners on client and project revenue growth, retention, and profitability
Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
Drive high level employee engagement and retention
Foster a culture of continuous improvement and accountability to drive organizational efficiency
Lead and enable industry and thought leadership efforts from the Brand and Media Practice

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Core KPIs

Team Engagement and Retention

Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates

Regional Revenue for the Practice Area

Drive repeat sales, renewals
Ensure all delivery schedules are optimized to meet quarterly revenue targets

Ensure sufficient response rate from clients
Increase/maintain baseline performance
Support and/or lead key client follow ups and action plans

EBITDA

Support India lead to:

Monitor project and solution profitability, and leverage time tracking learning to help improve delivery contribution
Manage W&S Delivery budget through a lens of optimization for India via org design, hubbing, etc.
Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement

Skillsets

Strong sense of urgency and accountability to drive client outcomes
Proven experience in leading a team, managing people, and developing talent
Able to work collaboratively with internal & external teams
Capable to maintain positive client relationships in complex situations & resolve client issues
Strong logic, deductive reasoning, problem-solving, and critical thinking skills
Skilled & polished communicator, including client presentations
Able to synthesize data & simplify findings to solve client business issues
Strong project management skills and ability to manage multiple priorities
Experience using large data sets to finding insights and make recommendations
High say-do ratio

Proven track record in Market Research leadership roles
13+ years of work experience in FMCG Industry
Expertise in (application of) Customer Insight Solutions preferred
Proven leader of high performing teams
Bachelor's Degree required, Master’s preferred, or equivalent experience
Strong analytical skills
Proven sales acumen

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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