Director, VCA Implementation Services

VIS Services includes, but is not limited to, hands-on, client-facing support that helps clients plan, execute, and operationalize complex work—such as program-managing multi-workstream initiatives on behalf of the client, assessing and improving day-to-day card operations, supporting clients in running fraud operations, and helping clients launch new card products.

The Director, VCA Implementation Services role is a senior leadership position responsible for building, leading, and scaling a high-performing team that solution-architects, sells, and delivers VIS offerings—driving measurable outcomes and long-term client value from early solution design through implementation delivery.

Success in this role looks like: delivering implementations that achieve measurable outcomes (e.g., on-time/on-budget delivery, faster time-to-value, and improved adoption/operational readiness), achieving quarterly and full-year sales and margin targets, while scaling repeatable VIS delivery standards across Super Regionals clients.

The client segments within the purview of this role include Super Regionals clients, requiring a leader who can flex across complex enterprise environments as well as more resource-constrained institutions.

Key Responsibilities

Practice and Team Leadership

Build, lead, and develop a multidisciplinary VIS team comprising solution architects, implementation leads, and delivery professionals.

Establish operating rhythms, delivery standards, and quality controls that improve consistency and client outcomes across VIS engagements.

Coach and mentor leaders and individual contributors, fostering a culture of accountability, collaboration, and continuous improvement.

Consultative Selling and Client Engagement

Serve as a senior executive sponsor in client engagements, owning complex conversations related to implementation approach, scope, value, and risk.

Partner with sales and VCA Practice leaders to identify client needs and support deal pursuit and closure.

Clearly articulate the value of VIS services, including how effective implementation accelerates client outcomes and maximizes Visa investments.

Solution Architecture and Offering Leadership

Lead the design of VIS solutions that help clients implement Visa products, platforms, and services within their technology and operating environments.

Shape and evolve VIS offerings to be modular, scalable, and repeatable while allowing for client-specific customization.

Partner with VCA Practices, Product, Technology, and regional teams to ensure VIS solutions are aligned with Visa’s broader strategy and capabilities.

Delivery Excellence

Deliver VIS engagements on time, within scope and budget, and to agreed quality standards.

Apply strong program and change management discipline to complex implementations involving multiple stakeholders and dependencies.

Proactively identify and mitigate delivery risks, escalating and resolving issues with diplomacy and urgency.

Client and Market Focus

Maintain a strong understanding of client operating models, processor and issuer environments, and the competitive landscape.

Tailor VIS approaches to the distinct needs of Super Regionals clients.

Use market insights and client feedback to continuously refine VIS offerings and delivery models.


Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

10+ years of experience leading client-facing implementation, integration, or transformation programs in financial services, payments, or consulting, including accountability for scope, budget, risk, and delivery outcomes.

Bachelor’s degree required, and advanced degree preferred.

Preferred Qualifications

Strong background in consultative selling, solution architecture, and complex stakeholder management.

Significant experience leading implementation, integration, or transformation programs within financial services or payments.

Experience working with issuers, processors, fintechs, or enabling platforms within the payments ecosystem.

Demonstrated success building and leading client-facing delivery teams.

Personal Attributes

Executive presence with the ability to communicate effectively with both technical and non-technical audiences.

Structured, analytical thinker with a pragmatic, execution-oriented mindset.

Collaborative leader who thrives in matrixed, cross-functional environments.

Resilient and adaptable, comfortable navigating ambiguity while driving clarity and results.

Additional Information

Work Hours: Availability during core business hours, with occasional meetings outside standard hours.

Travel Requirements: Up to 25% travel, as needed.

Work Environment: Office and remote settings, and role involves significant client interaction and collaboration.

Compliance: Visa will consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable laws.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $160,500 to $285,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.