Expeditors

Domestic Logistics Customer Service Agent

Hawthorne, CA, United States · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerExpeditors
LocationHawthorne, CA, 90250, United States
Work styleOn-site
Employment typeFull-time
Employer posted2 days ago

Schedule: Monday-Friday, 8AM-5PM

Scope of Position: Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Transcon department

Major Duties and Responsibilties:

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Transcon files as required
Use Workflows on daily basis
Ensure timely dispatch of shipments and communication to customers.
Interact with our customers in arranging their domestic shipments, meeting customer service standards
Contribute to maintain strong relationships with service providers
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures

Show full description

Minimum Qualifications:

High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Hawthorne, CA
Comfortable with numbers and basic mathematical skills
Comfortable working in a professional business environment

Desired Qualifications:

Associates or Undergraduate Degree Preferred
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be proactive in thought and action
Strong organizational skills
Analytical with a strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
Willingness to work overtime as needed

Reporting Structure

Supervisor and Manager

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $20-$30 per hour

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