Dutch Customer Service Associate

What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of R20 749

Medical aid for the main member / medical insurance for the employee, and two dependents

Pension Fund

Subsidised transport

Group life cover

Fantastic Employee Assistance Programme (EAP)

Access to financial well-being sessions, will writing sessions and stress management sessions

Team building and upskill training opportunities

Interactive and inclusive company culture

What you will do in this role:

Taking ownership of high-profile, escalated cases from beginning to resolution

Manage work orders within business SLA's

Proactively offer solutions to any issues or concerns that customers might face

Consistently applying agreed behavioural and compliance standards

Sharing knowledge and skills with other members of the team

Communicating new information that is relevant to the campaign to colleagues, customers and managers

Developing and maintaining current knowledge of the campaign

Ensuring first contact resolution at all times

Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

Providing excellent customer experiences at all times

Verifying and updating customer information

Proactively offer solutions to any issues or concerns that customers might face

Your qualifications and experience

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their“employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

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