E-commerce Product Operations Manager

You will also own product operations across eCommerce, including product setup and product response, ensuring a seamless experience from launch through post-purchase. This includes acting as the voice of the consumer, identifying friction points, and coordinating cross-functional action to improve conversion and reduce returns.

In addition, you will lead the strategy and management of third-party tools and solutions that power product discovery and merchandising—continuously evolving how Columbia surfaces and presents products in the digital ecosystem.

This role also includes direct people leadership, ensuring strong execution across onsite experience and product operations.

The ideal candidate is both strategic and highly operational, with a strong balance of data thinking, process rigor, and consumer empathy. You are energized by improving systems, influencing partners, and driving measurable improvements in how products are experienced online.

HOW YOU’LL MAKE A DIFFERENCE

Influence Product Data Strategy & Inputs

Partner with Product, Technology, and Wholesale teams to influence how product data is created, structured, and delivered

Advocate for a consumer-first approach to product data, ensuring key attributes, content, and details support how consumers shop digitally

Define and socialize data standards for completeness, consistency, and usability across digital channels

Identify gaps in product data inputs and work cross-functionally to improve upstream processes and outcomes

Enable Product Data for Digital Commerce

Define how product data should be leveraged to power search, navigation, personalization, and product detail experiences

Partner with Digital Journey, Buying/Merchandising, and Analytics teams to ensure product data supports discovery and conversion

Identify opportunities to enhance taxonomy, attributes, and product structure to improve performance

Connect product data improvements to tangible business outcomes (conversion, add-to-cart, return rate)

Unify real-time product performance insights with streamlined bulk enrichment tools to maximize sales and catalog discoverability

Product Discovery Innovation & Experience Enhancement

Lead strategy for uplifting product discovery experiences through new features, tools, and capabilities like Shopper Agent on PDP

Identify and implement solutions that enhance how consumers find, evaluate, and engage with products (e.g., finders, recommendations, compare tools, outfitting/bundling)

Continuously evaluate emerging technologies and capabilities that improve product discovery and merchandising

Partner with cross-functional teams to test and scale new features that drive incremental engagement and revenue

Product Operations Ownership

Own end-to-end product operations execution across eCommerce, including:

Product setup and QA

Product readiness and launch coordination

Data validation and accuracy checks

Ensure high-quality, timely execution across all product-related workflows

Continuously improve processes to increase speed, consistency, and scalability

Product Response & Consumer Feedback Loop

Own product response strategy, including Ratings & Reviews, Q&A, and return reason insights

Act as the voice of the consumer, translating feedback into actionable improvements

Partner with Product, Buying/Merchandising, and Operations teams to address root causes of friction (e.g., low conversion, high return rates)

Establish clear processes to ensure consumer feedback is captured, analyzed, and acted upon consistently

3rd Party Tools & Platform Management

Own strategy, sourcing, onboarding, and management of third-party tools that support product discovery.

Evaluate new vendors and solutions that enhance product discovery, personalization, and merchandising

Ensure tools are effectively integrated and delivering measurable incremental value

Track performance, adoption, and ROI, making recommendations for optimization or change

Cross-Functional Leadership & Alignment

Act as a connector across Product Creation, Technology, Wholesale, Merchandising, Analytics, and eCommerce teams

Align stakeholders on product data priorities, experience improvements, and execution plans

Drive clarity and accountability across initiatives that span multiple teams

Ensure product data and operations are fully integrated into broader eCommerce strategies

Performance & Continuous Improvement

Define and monitor KPIs related to product data quality, product performance, conversion, add-to-cart rate, and return rate

Partner with Analytics to measure the impact of product data and discovery improvements

Identify opportunities to improve product experience through data, content, tools, and process enhancements

Champion continuous improvement across product operations and discovery experiences

Ways of Working & Process Evolution

Improve how teams work with product data by driving more aligned, efficient, and scalable processes

Introduce governance, tools, and frameworks that increase data quality, visibility, and accountability

Enable faster, more agile workflows across Product and eCommerce teams

Support a shift toward more proactive, insight-driven decision-making

YOU ARE

Consumer-First: You advocate for what the consumer needs to confidently purchase

Detail-Obsessed: You care deeply about data quality, accuracy, and consistency

Influential: You drive alignment across teams without owning all inputs

Strategic & Operational: You connect big-picture thinking with execution excellence

Performance-Oriented: You understand how product data and experience drive conversion and returns

Innovative: You are always looking for new ways to improve product discovery and engagement

YOU HAVE

Bachelor's or masters degree, or applicable certification or equivalent experience.

6–8+ years of experience in eCommerce, product operations, product data, or related roles.

Experience working with product data, PIM ecosystems, or digital merchandising tools.

Salsify experience is strongly preferred.

Strong understanding of how product data drives search, navigation, product experience, and conversion.

Experience influencing cross-functional teams across Product, Technology, and Operations.

Experience managing or implementing third-party tools and platforms.

Strong analytical mindset with the ability to connect product data quality to business performance.

Experience improving processes, workflows, or systems in a complex environment.

Strong communication and influencing skills across multiple stakeholder groups.

#LI-JC1

#Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.