EDM/ PMAC Operator and Iteration Manager

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.

At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

EDM/PMAC Operator (EPO)
Job description
EPO’s job may involve managing huge operational works at a time and allocating the
relevant amount of time according to the value of the job.
• EDM/PMAC Operator and Iteration Manager (EPO) is responsible with managing,
maintaining and operating of all Electronic Direct Marketing (EDMs) messages
conjunction with Consumer Retention Manager.
• EPO works on Oracle Responsys platform and to be able to set, maintain and send
eDMs as requested by Renewal Business Manager.
• EPO is responsible with managing, maintaining and operating of PMAC, direct
messaging platform conjunction with Renewal Business Manager.
• EPO should have following abilities.
o The ability to meet deadlines and work under pressure
o Confidence and persuasiveness, for 'selling' your ideas
o First rate organisational skills and attention to detail
o The ability to work well as part of a team
o Creativity and problem-solving skills
• EPO is responsible to help build and maintain a smooth-running software
development and delivery team, and improving the operation of the team in line
with Agile best practice
• Identifies resources the team will need to successfully deliver a project (i.e.
people, tools and environments) Ensure the team understands their tasks,
responsibilities, & deadlines within the iteration
• Track iteration progress (day-to-day work), report obstacles, make sure iterations
commitment will be fulfilled, point out bottlenecks in the delivery process
• Provide Agile specific project status reporting, e.g. Iteration Burn-down & Release
Burn-up charts and Feature progress
• Works with Product Owners to define goals of releases/iterations via the use of
agile inceptions to ensure releases are well planned, structured and estimated
using agile techniques
• Interfaces with Product Owners for clarifications & prioritisations
• For the overall project, build a team environment with people working together
towards common goal and focusing on team morale, encourages an enjoyable
working atmosphere and tracks team satisfaction
• Meeting e-commerce, renewal managers and marketing managers to discuss the
business objectives and requirements of the job.
• Estimating the time required to complete the work and providing internal quotes
(T&M) for Trend Micro ANZ online business.
• Proofreading to produce accurate and high-quality work.
• Working as part of a team with web developers, copywriters, e-commerce,
renewal and marketing managers, web developers and marketing specialists.
• Reporting the results
• All other duties asked by Director Online Sales – Consumer Business.
Key skills for the EPO
• Excellent IT skills, especially with design and photo-editing software
• Excellent HTML / CSS skills
• Familiarity with e-mail distribution system
• Excellent time management and organisational skills
• Accuracy and attention to detail
• Professional approach to time, costs and deadlines
Desirable Skills
• Familiarity with Responsys
• SQL
Job Field: Digital Marketing
Primary Location: Manila, Philippines
Schedule: Full-time