Electronics Customer Quality Specialist — West

In this position, you will serve as a trusted quality partner for key customers, leading critical quality initiatives, managing product qualifications, and driving resolution of complex quality issues across Air Products' global operations. You will collaborate closely with customers, operations, engineering, suppliers, and quality teams to minimize risk, support fab uptime, and strengthen customer confidence in our products and services.

Key Responsibilities

• Serve as the primary quality contact for electronics customers, managing quality concerns, product qualifications, change control communications, and escalations.
• Lead customer and supplier issue investigations, root cause analysis, corrective actions, and continuous improvement initiatives.
• Monitor product quality performance, analyze trends, develop key metrics, and communicate progress to internal and external stakeholders.
• Develop and execute customer quality roadmaps that align with customer expectations and business objectives.
• Partner with cross-functional teams to ensure successful implementation of quality improvements and resolution of quality-related risks.
• Plan, coordinate, and lead supplier quality audits, including preparation, execution, reporting, and closure of audit findings.
• Ensure timely communication of audit outcomes and corrective action plans to customers.
• Maintain expertise in customer quality systems, supplier quality requirements, and qualification processes.
• Support business continuity planning by ensuring qualified product sources and maintaining product qualification status.
• Build strong relationships with customers while driving a culture of quality excellence and proactive problem-solving.

Required Skills and Experience

• Strong interpersonal, communication, and presentation skills with the ability to engage effectively at all levels of customer and internal organizations.
• Demonstrated ability to collaborate across operations, engineering, commercial teams, suppliers, third-party manufacturing partners, and quality organizations.
• Customer-focused mindset with a commitment to responsiveness, quality excellence, and relationship management.
• Strong business acumen with the ability to align quality initiatives with broader account and business strategies.
• Proven ability to influence cross-functional teams and drive results without direct authority.
• Ability to challenge conventional approaches, identify improvement opportunities, and implement innovative solutions.
• Experience in industrial gases, specialty chemicals, semiconductor manufacturing, or similar process manufacturing industries.
• Strong organizational, project management, and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Data-driven approach with strong analytical, problem-solving, and decision-making capabilities.
• Experience leading formal root cause investigations, corrective action programs, and 8D problem-solving methodologies.
• Working knowledge of statistical process control (SPC), process capability analysis, and quality data analysis techniques.
• Experience working within ISO-based quality management systems.
• Background supporting customer quality, supplier quality, plant quality, operations, engineering, or project execution environments.
• Experience supporting customer audits, supplier audits, qualification activities, change management, and quality risk management programs.

Minimum Qualifications

• Bachelor's degree in Engineering, Science, Metrology, Statistics, or a related technical discipline; Chemical or Mechanical Engineering preferred.
• Minimum of 5 years of experience in Quality, Engineering, Operations, Project Management, or a related technical field.
• Ability to travel regularly throughout North America to support customer meetings, training activities, site audits, and quality initiatives.

What's In It for You:

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees.

Check out some of our benefits below!

· Affordable medical, dental, and vision insurance available day one of employment

· 401(k) retirement savings plan with 100% vested company core and match

· Paid vacation, holidays, and sick time

· Adoption assistance

· Flexible spending accounts

· Life Insurance (AD&D), Supplemental AD&D

· Employee Assistance Program (EAP)

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Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

We are an Equal Opportunity Employer (U.S.).  You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.