End User Device Administrator

This role is fully on-site for 5 days a week.

What you'll be doing:

• Process and validate mobile device requests in line with corporate policies and eligibility criteria.
• Coordinate device ordering, shipping, and activation with Telco partners and suppliers.
• Ensure new devices are registered in Apple Business Manager or Android Zero Touch before deployment.
• Support SIM provisioning, number assignment and phone line activation.
• Manage mobile contracts, upgrades, replacements, and deactivations.
• Liaise with carriers (e.g. Vodafone) for escalations, billing queries and network issues.
• Identify, respond and challenge high/exceptional usage as appropriate
• Work with partners and local Tech Ops colleagues to maintain an accurate inventory of mobile devices, ownership, and lifecycle status using asset management systems.
• Track lost, stolen, or non compliant devices, ensuring appropriate actions (lock, wipe, retire) wherever possible.
• Ensure compliance with security, BYOD, data privacy, and corporate usage policies.
• Produce regular reporting on device usage, compliance, lifecycle, and cost centres.
• Facilitate support for mobile related issues (enrolment failures, app issues, policy blocks, connectivity), supporting local Tech Ops teams to resolve issues or secure support from other partners & colleagues.
• Escalate to vendors, internal engineering, or security teams where required.
• Responsible for regional mobile spend reporting, preparing management reporting updates, and working with Tech Ops management teams to drive efficiencies in spend across the region.
• Support the development and refinement of mobile device policies, standards, and guidelines.
• Contribute to harmonising regional/global mobile processes, consolidating multiple tenants, policies, or tools.
• Identify opportunities to improve provisioning workflows, automation, and user experience.
• Understand and support the enrolment of corporate apps into WPP’s Mobile Applications Management (MAM) platforms
• Support initiatives to deliver Mobile Device Management (MDM) across the organisation

What you'll need

• Experience in management and administration of enterprise IT hardware estates, preferably mobiles
• Understanding of iOS and Android device configuration, security, and lifecycle management.
• Experience administering mobile lines/SIMs with telco providers.
• Strong troubleshooting skills and user focused support experience.
• Ability to manage asset inventories and maintain accurate documentation.
• Experience in financial analysis and collating management information reporting
• Knowledge of MAM policies, conditional access, and enterprise mobile security frameworks.
• Experience in large, multitenant or multi OpCo environments.
• Understanding of corporate procurement and vendor management.
• Detail oriented with excellent organisational skills.
• Strong skills across core M365 product suite, particularly Excel and PowerPoint, and Service-Now
• Strong communication and stakeholder management capabilities.
• Proactive, with a continuous improvement mindset.
• Able to work with international teams across time zones.
• Comfortable balancing security, usability, and operational efficiency.

Who you are:

You're open:We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic:We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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