Engagement Delivery Director - Public Sector (Project Management Director)

Responsibilities:

• Lead large, complex projects from mobilisation to implementation, with end-to-end accountability for scope, schedule, budget, quality and customer satisfaction across teams of 30–100+ professionals.
• Build trusted relationships with customer delivery leaders and senior stakeholders, and act as the primary delivery contact. Run steering committees, project boards and governance forums.
• Establish governance and executive reporting, manage risks, assumptions, issues and dependencies, and own financial forecasting, budget control, resource utilisation and change control.
• Lead, coach and mentor project managers and delivery managers, and promote delivery excellence and continuous improvement across the wider delivery organisation.

Required Qualifications:

• Significant experience delivering complex technology-enabled transformation projects within UK Government or the wider Public Sector.
• Experience leading large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers, including teams of 30–100+ professionals.
• Experience managing project governance, planning, financials, budgets, forecasting, change control and executive reporting.
• Experience engaging senior customer stakeholders and managing dependencies across multiple workstreams.

Preferred Qualifications:

• Experience delivering Salesforce implementations or other enterprise cloud platform, CRM, case management or customer service transformation programmes.
• Experience delivering through systems integrators, partners and multi-supplier environments.
• Familiarity with agile and hybrid delivery methodologies, and a project management certification such as PRINCE2, Project Management Professional (PMP), AgilePM, Scrum Master or Scaled Agile Framework (SAFe).
• Experience supporting major government digital transformation initiatives.

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