Enterprise Account Manager

This role works exclusively with existing customers, with a focus on aligning platform capabilities to customer goals, uncovering expansion opportunities, and partnering with technical teams to ensure full adoption and realized value.

Working closely with Customer Success, Solution Engineers, and Solution Architects, the Enterprise Account Manager guides customers through their maturity journey and supports strong renewal and expansion performance.

This role contributes directly to renewal and expansion success through value-based engagement and strategic account planning.

Responsibilities:

Customer Relationship and Outcome Leadership

Serve as the primary business contact for customers in your assigned portfolio.

Build strong relationships with key decision-makers, influencers, and stakeholders.

Lead regular strategic and executive conversations that connect platform capabilities to customer goals.

Develop multi-year relationships and outcome plans that strengthen customer value and trust.

Retention and Expansion Through Customer Value

Identify opportunities for customers to adopt additional platform capabilities that align to their needs and enhance outcomes.

Partner with Platform Success Specialists to understand adoption trends and outcome gaps that represent potential expansion areas.

Support renewal readiness by ensuring clear value realization is demonstrated throughout the customer lifecycle.

Guide customers through modernization and platform consolidation conversations based on their changing requirements.

Strategic Account Planning

Build and maintain account plans that map goals, stakeholders, competitive risks, and future opportunity areas.

Track customer health indicators, value realization milestones, and outcome maturity progression.

Maintain accurate renewal and expansion forecasts rooted in adoption, usage patterns, and customer business priorities.

Cross-Functional Collaboration

Partner with Platform Success Specialists on adoption, lifecycle planning, and outcome acceleration.

Work with Solutions Engineers to explore new value pathways and help customers evaluate additional use cases.

Collaborate with Solutions Architects for strategic, complex, or cross-domain opportunities.

Engage with Product, Services, and Threat Research teams to bring the full value of the platform to customers.

Customer Advocacy and Value Realization

Act as the customer’s advocate internally, ensuring that customer outcomes inform our roadmap and cross-functional priorities.

Facilitate business reviews, roadmap discussions, and strategic planning sessions.

Document customer goals, risks, and success criteria throughout the lifecycle.

Ensure customers feel supported, informed, and confident in their platform investment.

Qualifications:

You Are

Relationship-driven and trusted by both technical and executive stakeholders.

Skilled at uncovering customer needs and aligning them to platform value.

Comfortable leading executive-level conversations about security strategy and business outcomes.

Highly organized and proactive, with strong account planning and prioritization abilities.

Collaborative by nature and effective within a multi-role account team model.

You Have

Three to six years' experience in Account Management, Customer Success, Solution Consulting, or a similar customer-facing role.

Proven ability to grow existing customer relationships through value and outcome alignment.

Experience working with enterprise or strategic customer environments.

Understanding of cybersecurity, cloud, or AI-driven security solutions.

Strong communication, negotiation, and strategic thinking skills.

Familiarity with SaaS recurring revenue models and customer lifecycle processes.

Why This Role Matters

The Account Manager strengthens long-term customer partnerships by ensuring customers achieve tangible security outcomes, adopt the right capabilities, and expand their use of the platform based on measurable value. This role is essential for driving retention, renewal success, and sustainable customer growth.

It directly influences gross and net revenue retention, adoption health, platform consumption, and customer satisfaction.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:

Comprehensive health benefits and paid time off package

Pre-partum, maternity, parental, medical leave and adoption assistance

Mental Health Wellness Program & Annual Wellness Incentive

401(k) with company match

Pet Insurance

Collaborative and innovative culture

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you’re excited about this role and believe you can contribute and grow with us, we encourage you to apply.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). The Candidate must be US Citizen.

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.