EVP, Philippines Country Leader

This is a role for a leader who can connect strategy with execution — leading Operations Heads, understanding client needs, delivering against SLAs, growing accounts, and driving continuous improvement across all delivery functions.

The EVP will also provide strategic oversight and cross-functional alignment across key shared services, including Talent Acquisition, Training, Workforce Management (WFM), and Quality Assurance (QA), ensuring these functions effectively support business and operational priorities.

What You'll Lead

Develop strategic and tactical plans to respond effectively to client needs, emerging trends, and best practices

Lead and develop a multicultural team of Operations Heads, driving alignment around operational and business objectives

Build and execute growth plans for accounts to achieve revenue and profitability objectives

Ensure Service Level Agreements (SLAs) and key operational performance targets are consistently met

Identify the root causes of performance gaps, develop solutions, and drive timely execution

Review operational performance regularly and engage clients on results, opportunities, and improvement plans

Develop and leverage strong client relationships to maximize business results

Establish strategies that drive operational growth, profitability, and client satisfaction

Develop short- and long-term business goals and translate them into actionable plans

Ensure Business Continuity Plans are in place and operational risks are appropriately managed

Address internal and client-related issues that impact operational efficiency and performance

Establish systems and governance for measuring, managing, and improving operational performance

Partner with functional and department heads to ensure operational priorities are aligned with broader business objectives

Provide strategic oversight and cross-functional alignment across Talent Acquisition, Training, WFM, and QA

Partner with Shared Services leaders to ensure workforce, capability, quality, and talent strategies support current and future business needs

Lead Lean/Six Sigma and other continuous improvement initiatives

Identify and drive opportunities to incorporate AI and automation into processes and operations

Who Gets This Role

You have significant experience leading large-scale BPO/CX operations in a complex, fast-paced environment, with a strong track record of delivering business, operational, client, and financial results.

You understand how to balance client requirements, operational performance, business growth, profitability, and people leadership. You are comfortable working across multiple functions, influencing senior stakeholders, and bringing teams together around common goals.

You are a strategic and commercially minded leader who can move between high-level business strategy and operational execution, while building strong relationships with clients, employees, and senior leaders.

What You Bring

15–20+ years of progressive leadership experience in the BPO/CX industry

Significant experience leading large-scale Operations teams, preferably across multiple sites and/or clients

Experience working with and providing strategic oversight across Talent Acquisition, Training, WFM, and QA within a BPO/CX environment

Strong business acumen, including budgeting, financial management, profitability, and business performance

Ability to understand financial statements and perform basic financial analysis

Strong client relationship, stakeholder management, and influencing skills

Demonstrated ability to lead multicultural teams and manage multiple complex priorities

Strong strategic thinking and execution skills, with the ability to translate business objectives into actionable plans

Lean/Six Sigma knowledge and experience driving continuous improvement

Understanding of AI and automation opportunities within business processes and operations

How We Work

Everise is direct, fast-moving, and outcome-oriented. We value leaders who bring clarity, collaborate effectively, and take accountability for results.

As our Philippines Country Leader, you will play a key role in shaping operational performance, client relationships, business growth, and the experience of our Champions.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.