Harris Computer
Executive - EMR Support
India · Work style not stated · Full time
Posted over 6 months ago: check it’s still open
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerHarris Computer
- LocationIndia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Job Description
Business Unit:
PrognoCIS, developed and serviced by Bizmatics Inc., is a comprehensive Electronic Health Records (EHR) software solution tailored to meet the unique workflow needs of specialty clinics. As a proud member of the Harris Computer family, Bizmatics brings the strength of several hundred dedicated professionals to the healthcare technology space..
Job Summary:
We are seeking a passionate and experienced individual to join our Customer Service department as an EMR Tech Support Executive (Tier 2). In this role, you will be responsible for providing technical support to US-based doctors and clinical staff, addressing their concerns with professionalism and efficiency. You will play a key role in ensuring smooth operations of our EMR (Electronic Medical Records) application by troubleshooting issues and coordinating with internal teams for timely resolution.
Show full description
Work Mode: Hybrid (Initial six months Work from Office)
Shift Timings: Night Shift
Location: Mumbai
What We Are Looking For:
Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff.
Receive, analyze, and process support requests via email, cases, voicemails, and inbound calls.
Troubleshoot and resolve errors and issues related to the EMR application.
Assist clinical staff and physicians with workflow-related challenges.
Handle complex problem-solving involving multiple variables in both standard and non-standard scenarios.
Collaborate with internal teams to ensure timely resolution of technical issues.
Maintain a high level of customer satisfaction through effective communication and support.
(Mandatory Qualifications & Skills)
Any bachelor’s degree
Exceptional verbal and written communication skills
Must have international calling experience.
Excellent phone etiquette and active listening abilities.
Good problem-solving abilities.
At least 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department
(Preferred/Good-to-Have Skills)
Knowledge of US healthcare industry & minimum 2+ years of experience with any EHR/EMR platform.
- Knowledge of MIPS workflow.
HTML/SQL/AWS knowledge will be an advantage.
Skills/ Behavioral Skills:
Clearly explain technical concepts to non-technical users (e.g., clinicians, administrative staff).
Listen actively to understand user issues and concerns.
Provide empathetic and patient-centered support.
Prioritize support tickets and system updates efficiently.
Support users who may be overwhelmed or unfamiliar with EMR systems.
Benefits:
Annual Public Holidays as applicable
30 days total leave per calendar year
Mediclaim policy
Lifestyle Rewards Program
Group Term Life Insurance
Gratuity
...and more!
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.