Executive secretary

Professional Experience

• Minimum 3 years of experience as an Executive Secretary, Personal Assistant, Executive Assistant, or in a similar administrative role.
• Previous experience supporting a General Manager, Executive Committee, or Senior Leadership Team is preferred.
• Experience within a luxury hotel or hospitality environment is an advantage.
• Proven experience in managing confidential information and sensitive executive matters.

Technical & Administrative Skills

• Excellent proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint.
• Strong calendar, meeting, travel, correspondence, and document management skills.
• Ability to prepare professional reports, presentations, minutes, agendas, letters, and other executive documents.
• Strong organisational skills with the ability to manage multiple priorities, deadlines, and changing requirements.
• Good understanding of office administration, filing systems, record keeping, and business correspondence.
• Excellent written and verbal English communication skills. Additional languages are an advantage.

Personal Attributes

• Highly organised, structured, and detail-oriented.
• Professional, polished, and confident when dealing with senior executives, colleagues, guests, and external stakeholders.
• Demonstrates discretion, confidentiality, integrity, and sound judgement.
• Proactive and able to anticipate the needs of the Executive Office rather than waiting for instructions.
• Calm and composed when handling multiple priorities and time-sensitive requests.
• Strong interpersonal skills and the ability to work effectively with people from different cultures and backgrounds.
• Flexible and willing to support business requirements outside normal working hours when required.
• Demonstrates a positive, service-oriented attitude and consistently maintains professional standards.

Role-Specific Requirements

• Ability to manage and prioritise the Executive's calendar, appointments, meetings, and commitments effectively.
• Ability to coordinate meetings and follow up on agreed actions and deadlines.
• Ability to handle confidential correspondence, documents, and executive information with complete discretion.
• Strong follow-up skills to ensure actions are completed within agreed timelines.
• Ability to represent the Executive Office professionally and maintain effective relationships with internal and external stakeholders.
• Previous experience in a five-star/luxury hospitality environment would be highly desirable

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